The Waterproofing Shop Ltd Pty is engaged to respecting the privacy of all its customers. We are required by law to comply with the provisions of the Privacy Act 1988/ the Privacy Principles Act/ the Personal Information Privacy Principles Act in dealing with our customers.

How Personal information is collected and held

We collect, hold, use and disclose your personal information so that we can provide goods,

and services or information to you, or to improve and personalise our services for you and operate our business effectively.

We will ensure that any information collected is relevant to that purpose, is not excessive, and is accurate, up to date and complete, and that the collection of the information does not intrude on the personal affairs of the individual;

The Waterproofing Shop collects personal information to/for:

1. Process orders you make through our website
2. Deliver to you the goods that you have ordered and provide you with customer service following these orders
3. Safety, security, investigative, fraud, and loss prevention activities
4. Complying with our legal obligations and protecting and defending our legal rights and interests
5. Interacting with Regulators and relevant government entities; and
6. Add you to our mailing list
7. Provide you with information that you have requested
8. Contract with you
9. Add you to our mailing list
10. Improving our operational processes to enhance your customer experience and to improve the website experience of our visitors
11. Send you marketing materials
12. Promote our goods and services
13. Comply with our legal obligations
14. As otherwise required or permitted by law.

We do Not use personal information for a purpose other than that for which it was collected unless:

• The individual to whom the information relates has consented to the use of the information for that other purpose, OR
• The other purpose for which the information is used is directly related to the purpose for which the information was collected, OR
• The use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual to whom the information relates or of another person;

We do Not disclose personal information relating to:

• An individual’s ethnic or racial origin;

• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Health or sexual activities

Information About Children

The Waterproofing Shop website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at accounts@thewaterproofingshop.com.au, so that we may delete the information. 

Types of personal data collected

The types of personal information we collect includes, but is not limited to:

• your name, address, delivery address, email address and telephone number(s).

• Financial and transaction information: this includespayment cards and transaction history;
• Usage and Interaction data: details of how you interact with our products and services including what you click on and interact with across our website.

This information must be provided to allow us to effect delivery of the products that you order, and to contact you if necessary. These details are retained in our database for record keeping purposes. Your email address may also be used to contact you in the event that you discontinue a shopping session. We or our service providers may contact you by email to see if there were any problems and if we can help you to complete your transaction.

Any other information you provide, such as comments or survey responses is stored by us and is used to better plan the addition of future items and website development.

We collect your personal information when you interact or transact with us. This includes, but is not limited to, when you:

• Visit a store, make a purchase in-store, or place an order online;
• Use your payment cards (i.e., credit card or debit card);
• Participate in any loyalty programs;
• Participate in a promotion, competition, or survey;
• Request customer service or contact us (including by email and telephone);
• Post a review or comment on one of our websites or social media pages, or post a rating, a review, or other user generated content on our websites or apps; or,
• Use our related websites, apps, social media such as Facebook, LinkedIn, Twitter and Google or publicly available information that we acquire from service providers    , and other digital services

Your Payment Information

If you give us Payment information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Social Media Features

Our website includes Social Media Features, such as the “Facebook Like” button and Widgets, such as the “Share This” button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

We may also collect personal information from third parties including from:

• Information service providers (for example, if you apply for a credit account, we may ask a credit reporting body for your credit report, or other suppliers for your purchase and payment history)
• Another supplier/retailer that you have listed as a credit reference on you credit application form with us.
• Anyone authorised to act on your behalf.

We may also generate new personal information from time to time – e.g., reports or analysis based on other information we hold about you.

We hold personal information electronically and in hard copy, at our own facilities and with the assistance of our service providers.  We implement a range of measures, including people, process, and technology controls to protect the security of your personal information.  Examples of these measures include:

• Access to personal information is being controlled through access and identity management systems;
• Team members are bound by internal confidentiality and information security policies that require them to keep personal information secure at all times;
• Protecting personal information in accordance with the Office of the Information Commissioner’s Guide to Securing Personal Information; and,

Our security controls are continually reviewed to protect your personal information appropriately.

Customer Testimonials and Comments

We may post customer testimonials and comments on the Inspirations Paint website, which may contain Personal Information. We obtain each customer’s consent via e-mail prior to posting the customer’s name and testimonial.

Sharing of personal information

We work with suppliers and third parties that carry out specific functions on our behalf, so that we can provide you with goods and services and carry out the activities.  These third parties assist us with the below services, which includes, but is not limited to:

• Technology services including application development, technical support, and processing, storing, hosting and analysing data;
• Processing payments;
• Communicating our offers and promotions to you;
• Product development and market research;
• Store security and investigative, fraud, loss prevention, and safety activities; 
• Business advisory services, such as our lawyers, accountants, or other professional service providers to the extent reasonably required; and,
• Administrative services, including mailing services, printing, archival, and contact management services.

Other third parties we share personal information with include:

• your representatives;
• police, courts, government agencies and lawyers, e.g., in connection with regulatory and legal investigations and processes; and
• parties involved in business transfer transactions (and prospective transactions).

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process

Retention of Personal Information

The period of time we keep your information depends on the type of information collected.  After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

We will delete this information at an earlier date if you so request.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. We retain information derived from cookies and other tracking technology for a reasonable period of time from the date such information was created.

Procedure to access or correct your personal information

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

• You can request access, correction, updates or deletion of your personal information.
• If we have collected your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for the Office of the Australian Information Commissioner can be found here https://www.oaic.gov.au/
• To exercise any of these rights, please contact us by email at accounts@thewaterproofingshop.com.au. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

When making an access request, please provide as much detail as you can about the specific information you seek, in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide a written response to you if we are unable to respond to your request, outlining the reasons why we were unable to do so.

When you apply for a job with us: Personal information collected from employment applications will only be used for the purpose of hiring new employees. Your employment application will be stored by us on file. This information will not be disclosed to third parties.

Questions and complaints

If you have any questions or complaints about this Policy, or our handling of your personal information, you can contact us by email at accounts@thewaterproofingshop.com.au .

Once a complaint has been lodged, we will let you know who will be handling your matter and when you can expect a full response within 30 days. If you are not satisfied with our response, please let us know and we will investigate further and respond to you.

Changes to this privacy statement

We may change our privacy policy from time to time to comply with new laws or industry codes of practice which are developed or to align with changes to our business. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our website regularly for any updates to our privacy policies.