You may return most new, unopened items within 7 days from date of purchase for an exchange or refund.
All returns or exchanges must provide a valid and intact receipt or tax invoice.
All goods returned must be unused, in original unopened packaging and in a saleable condition.
Refunds will be provided back to the original tender.
Credit card refunds must be processed back onto the same credit card. If purchase was in store and paid by credit card, the same credit card must be present to receive a refund.
Used, opened, goods in damaged/marked packaging or goods that have been exposed to weather conditions will not be accepted for return.
Special orders or orders that are not a regular stock item are not available for change of mind returns or exchanges.
Any product that has been tinted or altered will not be accepted for return.
TRADE ACCOUNT RETURNS/EXCHANGES
If you are an account customer and wish to return or exchange goods, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
Special orders or orders that are not a regular stock item are not available for change of mind returns or exchanges
All online orders must be returned in-store or returned via post/courier at the buyer’s expense.
ONLINE RETURNS PROCESS
Once we receive your email, we will ask you to return the goods in person or provide a tracking number for the returned goods.
Upon receipt of the returned goods, we will inspect to identify if goods are in an acceptable condition. You will be notified on the status of your refund. If your return is approved, we will initiate a refund to you via your original tender method. You should expect to receive the refund amount within 2-4 business days after inspection, depending on your card issuer’s policies.
All items are subject to a 20% restocking fee + shipping, this will be deducted from your refund. We do not refund the original shipping and handling costs that you paid on the order.
Discounts available when bulk buying